For dental & medical offices
An AI receptionist that runs your front desk while you're with patients
When your team is chairside, calls go to voicemail — and a missed call is often a missed new patient. KUNI answers every call, text, and WhatsApp message 24/7, books and reschedules appointments, answers the routine questions, and flags real emergencies, so your front desk never goes dark.
Sound familiar?
- New-patient calls hit voicemail during procedures — and they just call the next practice on the list.
- The front desk is buried in reschedules, insurance questions, and "are you open?" calls.
- After-hours and weekend calls go unanswered, so Monday starts with a backlog of voicemails.
- A genuine dental emergency needs to reach someone fast — not sit in a mailbox.
How KUNI runs your front desk
Books and reschedules appointments
KUNI connects to your calendar (Cal.com today, with Google Calendar and Calendly on the way, or your own booking system) and books cleanings, exams, and follow-ups — or moves them — right on the call, then confirms by email.
Answers insurance & routine questions
Hours, location, parking, what you accept, what to bring — KUNI answers from your practice's own knowledge base, so callers get a real answer instead of a callback.
Triages emergencies
KUNI recognizes an urgent dental issue and routes it the way you decide — straight to your emergency line or with a message captured and flagged — so the calls that matter most don't wait.
Every channel, around the clock
Phone, SMS, and WhatsApp as one conversation, 24/7. KUNI recognizes returning patients across calls and channels and greets them by name.
You own your patient relationships
Your patient list, your conversation history, your branding — no marketplace, no lock-in. KUNI is your front desk, not a middleman.
Takes payment on the callComing soon
Coming soon — KUNI will text a secure Stripe checkout link mid-conversation for a booking deposit or balance, with the money landing in your own Stripe account.
Frequently asked questions
Can KUNI book and reschedule patient appointments?
Yes. KUNI connects to your calendar — Cal.com today, with Google Calendar and Calendly on the way, or wire in your own booking system — and books, reschedules, or cancels appointments live on the call, then confirms by email.
How does KUNI handle a dental emergency?
KUNI recognizes an urgent issue and routes it the way you configure — to your emergency line or by capturing and flagging a message — so genuinely urgent calls reach a human quickly instead of sitting in voicemail.
Can KUNI answer insurance and routine questions?
Yes. KUNI answers from your practice's own knowledge base — hours, location, what insurance you accept, what to bring, parking — so callers get a real answer without waiting for a callback.
Does KUNI work after hours and on weekends?
Always. KUNI answers 24/7 across phone, SMS, and WhatsApp, so after-hours and weekend callers are handled instead of going to voicemail.
Is KUNI HIPAA-compliant?
Protecting patient information is a priority and KUNI is built with that in mind. For specifics about your practice's compliance requirements and a Business Associate Agreement, request access and our team will walk through the details with you.
Do I keep my patient data and relationships?
Yes. Your patient list, conversation history, and branding stay yours — no marketplace, no lock-in. Bring your own Stripe (coming soon for in-call payments) so money lands directly in your account.