For plumbers, HVAC & home services
An AI receptionist that captures the job while you're on a call-out
When you're under a sink or up on a roof, you can't stop to answer the phone — and every missed call is a job that goes to the next contractor on the list. KUNI answers every call, text, and WhatsApp 24/7, captures the job details, routes real emergencies, and books service visits, so you stop losing work to voicemail.
Sound familiar?
- You're on a job with your hands full and can't pick up — so the caller dials the next company.
- Emergency calls — a burst pipe, no heat, no AC — go to voicemail when they need someone now.
- After-hours and weekend calls go unanswered, and that's often the most urgent, highest-value work.
- Quoting and scheduling calls constantly interrupt the job you're already on.
How KUNI runs your front desk
Answers every call, 24/7
KUNI picks up on the first ring, day or night, so a call-out never means a missed customer — across phone, SMS, and WhatsApp.
Captures the job
KUNI gets the details that matter — what's wrong, where, and how urgent — and hands you a clean message so you can prioritize without playing phone tag.
Routes true emergencies
KUNI recognizes an urgent issue — a burst pipe, no heat, a gas smell — and routes it the way you decide, so the calls that can't wait reach you fast.
Books service visits
KUNI connects to your calendar (Cal.com today, with Google Calendar and Calendly on the way, or your own system) and schedules the visit on the call, then confirms by email.
Remembers repeat customers
KUNI recognizes returning customers across calls and channels — so a repeat caller doesn't have to re-explain their history every time.
Takes a dispatch fee on the callComing soon
Coming soon — KUNI will text a secure Stripe checkout link for a dispatch or service fee, with the money landing in your own Stripe account.
Frequently asked questions
Can KUNI handle emergency calls?
Yes. KUNI recognizes urgent issues — a burst pipe, no heat, no AC, a gas smell — and routes them the way you configure, so emergencies reach you fast instead of sitting in voicemail.
Can KUNI capture job details while I'm working?
Yes. KUNI gets what's wrong, where, and how urgent, and hands you a clean message — so you can prioritize without stopping the job you're on.
Can KUNI book service appointments?
Yes. KUNI connects to your calendar — Cal.com today, with Google Calendar and Calendly on the way, or your own system — and schedules the visit on the call, then confirms by email.
Does KUNI answer after hours and on weekends?
Always. KUNI answers 24/7 across phone, SMS, and WhatsApp — which is often when the most urgent, highest-value calls come in.
Can customers reach KUNI by text or WhatsApp?
Yes. Phone, SMS, and WhatsApp are handled as one continuous conversation, and KUNI recognizes returning customers across all of them.