← Back home
Draft — legal review required. This page is a placeholder. Production privacy policy must be written or reviewed by qualified legal counsel before public launch. Do not rely on this content as a legal contract.

Privacy Policy

Last updated: Replace with publication date

Who we are

KUNI is an AI receptionist service operated by KUNI Inc. (the “Service,” “we,” or “us”). Contact: hello@hellokuni.com.

What we collect

To be drafted by counsel. Anticipated categories:

  • Customer account data — business name, contact email, business profile information you provide when requesting access.
  • Call + message content — transcripts of calls, SMS, and WhatsApp conversations handled by the AI receptionist on behalf of customer businesses, used to operate the Service and improve receptionist performance.
  • Caller identifying information — phone numbers and basic metadata of people who contact customer businesses through KUNI.
  • Payment metadata — for payments collected via Stripe Checkout, KUNI never sees card details; we only record the fact that a payment occurred and its amount.
  • Usage + telemetry — standard web analytics, error reports, performance metrics.

How we use it

To be drafted by counsel.

How we share it

To be drafted by counsel.

Your rights

To be drafted by counsel.

Healthcare customers (HIPAA)

For customers in healthcare verticals (medical offices, dental practices), we will enter into a Business Associate Agreement (BAA) before processing any Protected Health Information. Final language to be drafted by counsel.

SMS / text messaging

If you give your mobile number to a business that uses KUNI — by telling KUNI’s receptionist during a call, or by submitting it on that business’s web form — you may receive SMS text messages from or on behalf of that business. These may include reservation and appointment confirmations and reminders, return-call notifications for missed calls, secure payment links, business location and driving directions, and replies to messages you send.

  • No sharing for third-party marketing. We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for SMS is used only to deliver the messages described above.
  • Message frequency. Message frequency varies depending on your interactions with the business.
  • Message and data rates may apply.
  • Opt out anytime. Reply STOP to any text to stop receiving messages. Reply HELP for help, or email privacy@hellokuni.com.
  • Consent is not a condition of purchase. You provide consent to receive texts verbally to the AI receptionist or via a web-form checkbox before any messages are sent, and you can withdraw it at any time using STOP.

Contact

Questions about this policy: privacy@hellokuni.com.