KUNI
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Privacy Policy

Last updated: July 13, 2026

Who we are

KUNI is an AI receptionist service and a product of Excela LLC (“Excela,” the “Service,” “we,” “us,” or “our”). “KUNI” is a brand name of Excela LLC. This policy explains what information we collect, how we use it, and the choices you have. Contact: privacy@hellokuni.com.

What we collect

  • Customer account data — business name, contact name, email, phone number, and business profile information a business provides when it signs up for or requests access to KUNI.
  • Call & message content — transcripts and recordings of calls, SMS, and WhatsApp conversations handled by the AI receptionist on behalf of customer businesses, used to operate the Service and improve receptionist performance.
  • Caller / contact information — phone numbers, names, email addresses, and related details of people who contact a customer business through KUNI, including a mobile number you provide so the business can text you.
  • Payment metadata — for payments collected via Stripe, KUNI never sees full card details; we record only that a payment occurred and its amount.
  • Usage & telemetry — standard web analytics, device/browser information, error reports, and performance metrics.

How we use it

We use the information above to:

  • provide, operate, secure, and improve the Service;
  • answer calls and messages, book and manage appointments, send confirmations and reminders, and complete the tasks a caller or customer business asks the receptionist to perform;
  • send transactional text messages you have consented to receive (see SMS / text messaging below);
  • provide customer support and respond to your requests;
  • comply with legal obligations and enforce our terms and policies.

How we share it

We share information only as needed to run the Service: with the customer business you contacted; with service providers who process data on our behalf under contract (for example, telephony, cloud hosting, speech, and payment providers); and where required by law. We do not sell your personal information. We do not share mobile opt-in data or consent with any third party for that party’s own marketing or promotional purposes.

Your choices

You can reply STOP to any text to stop SMS messages, or contact us at privacy@hellokuni.com to access, correct, or delete personal information we hold about you, subject to applicable law and any instructions from the customer business on whose behalf the information was collected.

Healthcare customers (HIPAA)

For customers in healthcare verticals (medical and dental offices), we enter into a Business Associate Agreement (BAA) before processing any Protected Health Information.

SMS / text messaging

If you give your mobile number to a business that uses KUNI — by telling KUNI’s receptionist during a call or chat, or by submitting it on that business’s web form — you may receive SMS text messages from Excela LLC (KUNI) on behalf of that business. These are transactional messages such as reservation and appointment confirmations and reminders, reschedule and cancellation notices, return-call notifications for missed calls, secure payment links, business location and driving directions, and replies to messages you send.

  • No sharing for third-party marketing. We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Mobile information collected for SMS is used only to deliver the messages described above.
  • Message frequency varies depending on your interactions with the business.
  • Message and data rates may apply.
  • Opt out anytime. Reply STOP to any text to stop receiving messages. Reply HELP for help, or email privacy@hellokuni.com.
  • Consent is not a condition of purchase. You provide consent to receive texts (verbally to the AI receptionist, or via a web-form checkbox) before any messages are sent, and you can withdraw it at any time by replying STOP.

Full details of the messaging program are on our SMS Terms & Consent page.

Changes

We may update this policy from time to time; the “last updated” date above reflects the latest version.

Contact

Excela LLC — questions about this policy: privacy@hellokuni.com.